Family Support Worker

Position Purpose
Department:  | Head Start

Pay Range:  | $15.00 – $16.00 an hour

Classification: | Full-time / Non Exempt

The Family Support Worker (FSW) provides home visitation services to pregnant and parenting families with children ages 0-5 who demonstrate an increased risk of child abuse and neglect. The goal of home visitation is to promote positive parent-child interaction, support healthy childhood growth and development, and enhance family functioning. Home visits involve planned focused interventions and delivery of the evidence based Growing Great Kids curriculum. The FSW utilizes a strength based and family centered perspective to build rapport and empower families to meet their goals. This is achieved by decreasing risk and increasing protective factors such as knowledge of child health and development, nurturing skills, confidence problem solving and support networks. Also, the FSW provides case management, crisis intervention, advocacy, and linkage to wraparound services as needed, working collaboratively with other community agencies. The FSW may remain as a resource to families for up to five years.

Job Requirements and Skills
  • High School Diploma required, Bachelor’s degree in early childhood, family sciences or human services field preferred.
  • Infant Mental Health Endorsement preferred.
  • 2-5 years of experience working with families with young children.
  • Experience in home visitation, childcare, and/or human services field.
  • Experience in teaching child development and parenting skills.
  • Experience working with culturally diverse populations.
  • Possess a valid driver’s license.
  • Complete all required background checks.
Formal Training and / or Work Experience
  • Strong written and verbal communication skills.
  • Work well on a team, collaboratively with peers, and closely with the Director and Supervisor.
  • Engage, build rapport, and develop positive, trusting relationships with families, while maintaining professional boundaries.
  • Teach child development and parenting skills in a strength base and family centered manner.
  • Be open minded and accepting of individual, cultural, and lifestyle differences.
  • Advocate for the needs of children and families.
  • Observe and report accurately and objectively on the functioning of individuals and families.
  • Maturely assess stressful situations by identifying areas of concern, problem solving, and responding in the best interest of the child.
  • Identify situations in which mandated reporting is necessary.
  • Be self-directed and flexible.
  • Receive feedback in a positive manner and utilize it to learn and grow.
  • Self-reflect and identify own strengths, abilities, areas for growth, emotional responses, and goals.
Education and Experience
  • Provide home visitation services to at-risk families according to Healthy Families America standards.
  • Participate in weekly supervisory sessions.
  • Attend trainings as required by Health Families America and attend regular program and agency meetings.
  • Complete all home visit documentation, measurement tools and outcome reporting in a professional, objective, and timely manner.
  • Develop and manage Individualized Family Service Plans with each family.
  • Teach families child development and parenting skills using the Growing Great Kids curriculum.
  • Teach problem solving and appropriate coping skills to enhance family functioning.
  • Monitor and coordinate compliance with medical and immunization needs of the child.
  • Collaborate with and have basic knowledge of all Agency programs, referring to wraparound services as needed.
  • Assist families with accessing needed community resources and act as advocate and liaison between families and other community agencies.
  • Provide crisis intervention as necessary.
  • Assist with planning family education, socialization, and support groups.
  • Record pertinent information related to family observations, actions, and health behaviors. Document activities and interventions in a complete concise manner no later than 48 hours after home visit or family contact.
  • Perform other duties as assigned.
Physical Requirements
  • Sit 50% of workday
  • Stand 50% of workday
  • Use computer, calculator and other office equipment
  • Occasionally lift 25 pounds

“Agency employees share in the responsibility to mobilize community resources and promote community awareness in support of Tri-County Community Action Agency’s anti-poverty efforts.”