The DV/SA Case Manager will provide direct services to victims seeking assistance in Halifax County, South Boston, Mecklenburg, Charlotte and Lunenburg Counties.
- Bachelor’s degree in education, counseling, psychology, social work or related field preferred (not required)
- Employee must have experience working with and knowledge of human service agencies with ability to work with volunteers and coordinate programs
- Must have knowledge of counseling techniques as well as crisis intervention skills and an understanding of the unique needs of both child and adult victims of domestic violence
- Employee will be subjected to varying and unpredictable situations, handle emergency and crisis situations and occasionally subjected to irregular hours
- Employee may be subjected to occasional pressure/stress due to multiple calls, client issues and meeting deadlines
- Personal vehicle may be necessary for travel
- Provide appropriate peer counseling, support groups, crisis intervention, follow-up contact and/or advocacy as needed for victims of DV/SA, stalking and family abuse. These services and contacts are provided either in the office or in the TCCAA service area.
- Make appropriate referrals to other agencies and counselors as needed.
- Accompany DV/SA, stalking and family abuse victims to court hearings or hospital when requested.
- Coordinate and deliver educational presentations to the community including churches and civic groups, etc. on safety at home, the dynamics of DV/SA and on TCCAA DV/SA program services.
- Develop a positive working relationship with other appropriate human services agencies.
- Collect monthly client statistics and write monthly reports.
- Share on-call responsibilities for DV/SA on the evenings and weekends.
- Answer hotline when on duty.
- Fulfill other assigned responsibilities, duties, and tasks pertaining to client needs, DV/SA, stalking and family abuse issues not specifically listed within this job description that are requested by the Project Director or President/CEO (Project Administrator) of TCCAA
- Sit 50% of workday
- Stand 50% of workday
- Use computer, calculator and other office equipment
- Occasionally lift 25 pounds
“Agency employees share in the responsibility to mobilize community resources and promote community awareness in support of Tri-County Community Action Agency’s anti-poverty efforts.”