DV/SA Case Manager

Position Purpose
Department | Domestic Violence
Reports To | Director of Emergency Services
Employment Type | Non-Exempt

The DV/SA Case Manager will provide direct services to victims seeking assistance in Halifax County, South Boston, Mecklenburg, Charlotte and Lunenburg Counties.

Education and Experience
  • Bachelor’s degree in education, counseling, psychology, social work or related field preferred (not required)
  • Employee must have experience working with and knowledge of human service agencies with ability to work with volunteers and coordinate programs
  • Must have knowledge of counseling techniques as well as crisis intervention skills and an understanding of the unique needs of both child and adult victims of domestic violence
  • Employee will be subjected to varying and unpredictable situations, handle emergency and crisis situations and occasionally subjected to irregular hours
  • Employee may be subjected to occasional pressure/stress due to multiple calls, client issues and meeting deadlines
  • Personal vehicle may be necessary for travel
Job Requirements and Skills

Client Services

  • Provide appropriate peer counseling, support groups, crisis intervention, follow-up contact and/or advocacy as needed for victims of DV/SA, stalking and family abuse. These services and contacts are provided either in the office or in the TCCAA service area.
  • Make appropriate referrals to other agencies and counselors as needed.
  • Accompany DV/SA, stalking and family abuse victims to court hearings or hospital when requested.

Educational Outreach

  • Coordinate and deliver educational presentations to the community including churches and civic groups, etc. on safety at home, the dynamics of DV/SA and on TCCAA DV/SA program services.
  • Develop a positive working relationship with other appropriate human services agencies.

Additional Responsibilities

  • Collect monthly client statistics and write monthly reports.
  • Share on-call responsibilities for DV/SA on the evenings and weekends.
  • Answer hotline when on duty.
  • Fulfill other assigned responsibilities, duties, and tasks pertaining to client needs, DV/SA, stalking and family abuse issues not specifically listed within this job description that are requested by the Project Director or President/CEO (Project Administrator) of TCCAA
Physical Requirements
  • Sit 50% of workday
  • Stand 50% of workday
  • Use computer, calculator and other office equipment
  • Occasionally lift 25 pounds

“Agency employees share in the responsibility to mobilize community resources and promote community awareness in support of Tri-County Community Action Agency’s anti-poverty efforts.”