Domestic Violence Shelter Relief Worker

Position Purpose
Department | Domestic Violence
Reports to | Director of Emergency Services
Employment Type | Non Exempt

The Domestic Violence Shelter Relief Staff will provide direct services to victims seeking safe shelter in Halifax County, South Boston, Mecklenburg, Charlotte and Lunenburg Counties.

Education and Experience
  • Bachelor’s Degree in education, counseling, psychology, social work, or related field preferred.
  • Experience working with and knowledge of human service agencies, with the ability to work with volunteers, and coordinate programs.
  • Knowledge of counseling techniques, as well as crisis intervention skills and an understanding of the unique needs of both child and adult victims of domestic violence.
  • Employee will be subjected to varying and unpredictable situations including handling emergency and crisis situations.
  • Employee will occasionally be subjected to irregular hours
  • Occasionally subjected to irregular hours
  • Occasional pressure/stress due to multiple calls, client issues and meeting deadlines
  • Personal vehicle may be necessary for travel
Job Requirements and Skills

Client Services

  • Provide appropriate intake services, support, security, crisis intervention, transportation, life skills, and/or advocacy as needed for domestic violence victims who are shelter residents.
  • Make appropriate referrals to other agencies and counselors as needed.

Educational Outreach

  • Develop a positive working relationship with other appropriate human services agencies.

Additional Responsibilities

  • VaData entry, collect monthly client statistics and write monthly reports.
  • Share on-call responsibilities for the shelter on the evenings and weekends.
  • Answer hotline when on duty.
  • Fulfills all other assigned responsibilities, duties, and task pertaining to shelter resident’s needs or issues not specifically listed within this job description that are requested by the Project Director or President/CEO (Project Administrator) of TCCAA
Physical Requirements
  • Sit 50% of workday
  • Stand 50% of workday
  • Moderate physical activity
  • Use computer, calculator and other office equipment
  • Occasionally lift 25 pounds

“Agency employees share in the responsibility to mobilize community resources and promote community awareness in support of Tri-County Community Action Agency’s anti-poverty efforts.”